CANCELLATIONS: (The following policy applies to ALL motorcoach tour packages, unless otherwise noted.) If your cancellation is received 30 days or more prior to departure, a full refund will be granted (LESS insurance fee if it has been purchased-see below). If cancellation is received less than 30 days prior, there will be NO REFUNDS or CREDITS issued (NO EXCEPTIONS!). We HIGHLY RECOMMEND our new "Protect Your Buck" insurance plan. Those passengers that have purchased the plan will be GUARANTEED a FULL REFUND (LESS insurance fee) for tour cancellations made MORE THAN TWO(2) BUSINESS DAYS prior to departure, REGARDLESS OF YOUR REASON. If cancellation becomes necessary, simply contact our office by phone DURING REGULAR BUSINESS HOURS (NO E-MAILS) and a FULL REFUND will be granted...NO QUESTIONS ASKED! Cancellations received TWO(2) BUSINESS DAYS OR LESS prior will result in FULL CREDIT ONLY. If you do NOT purchase this protection plan, we will NOT be able to refund or credit ANY portion of your tour within the cancellation period. The "Protect Your Buck" plan does NOT cover accidents or medical emergency costs while on one of our tours or tour cost increases due to roommate cancellations. If it becomes necessary to cancel your reservation while on one of our tours, a refund or credit will NOT be issued by Yankee Trails. It also does NOT apply to any rail, air or cruise travel packages. Please ask about a separate insurance plan for these packages.
Upon purchasing our "Protect Your Buck" Cancellation Insurance:
If tour departs:
Full refund issued with cancellation:
Thursday prior to departure
Thursday prior to departure
Friday prior to departure
Saturday prior to departure
Monday prior to departure
Tuesday prior to departure
Wednesday prior to departure
INTERNET TOUR COST / "Protect Your Buck" CANCELLATION INSURANCE (pp)
$ 1-$55 / $2
$ 56-$105 / $5
$106-$205 / $10
$206-$305 / $15
$306-$405 / $20
$406-$505 / $25
$506 and up / $30*
(*+ $5 per add'l $100 tour cost)
NOTE: Insurance rates based on "regular" sale price. In the event a tour is discounted, the insurance rate will remain the same.
Upon making your reservation(s), you will be asked whether or not you would like to participate in our "Protect Your Buck" program. If you decline, a note will be made in your account stating that you have chosen NOT to participate in our insurance plan. The "Protect Your Buck" program may NOT be purchased SEPARATELY less than 30 days prior to departure. Our cancellation insurance is NON-transferrable.
SEATING: In fairness to all, seating is on a first-come, first-serve basis. There are NO RESERVED SEATS. Passengers may not save seats for passengers boarding at a different location. On multi-day tours, seats may be rotated in accordance with a plan announced by the Escort. If you require 2 seats, there will be an additional charge (please call for details). In order to insure traveling with your companion(s) on the same motorcoach, it is recommended that you board at the same departure point. If not, there is a possibility that you may be on separate coaches.
DISABILITIES & ASSISTANCE: It is illegal to discriminate on the basis of disability. In accordance with federal regulations we are required to provide accessible transportation to individuals with disabilities. Please contact our office at 518-286-2400 at least 48 hours prior to your trip to provide us with information about your specific assistance needs. If you feel that your rights as a person with a disability under the Americans with Disability Act (ADA) were violated and would like to file a formal complaint, please send a written statement to either: Yankee Trails, Inc., Attn.: Stephen Tobin, President, 569 Third Avenue Extension, Rensselaer, NY 12144 (518-286-2400) or Office of Attorney General, 120 Broadway, 23rd Floor, New York, NY 10271-0332 (212-416-8250) www.ag.ny.gov
SMOKING: In accordance with the law and in the interest of the health and comfort of our passengers, there is no smoking on board the coach.
BAGGAGE: Each passenger may bring the following: Cruises 7 Nights of Less: 1 Checked Bag per person + 1 Carry-On per person or Cruises 8 Nights or More: 2 Checked Bags per person + 1 Carry-On per person. Additional bags will be $25 a piece. You must pay in advance for any extra baggage before the day of your trip. You can not show up the morning of the trip with additional unpaid baggage. The driver will not accept payments for any additional unpaid baggage. Baggage will be handled by the cruise personal upon arrival at the Pier. Maximum Bag Weight: 50lbs *PLEASE NOTE AND READ VERY CAREFULLY: Stored Bag refers to baggage stored in vehicle luggage compartment (usually below or in rear of vehicle), on both the date of departure AND on the date of return (additional bags on return are prohibited). Maximum weight is 50 pounds and maximum size is 62 inches (length + width + height) per stored bag. In the event your baggage does not meet with the requirements as stated above, or if the fee for additional bags has not been paid prior to departure, Yankee Trails Driver reserves the right to prohibit additional stored bags, at his/her discretion. This also Passengers requiring a scooter, walker or other medical devices necessary for travel will not be charged an additional fee. These required items must be noted at the time of booking. Failure to do so may result in our inability to accommodate passenger Stored Bag(s), depending on space availability.
While every effort will be made to handle your baggage and personal belongings carefully, Yankee Trails cannot assume liability for loss or damaged property.
TRAVELING OUT OF THE COUNTRY: As of June 1, 2009 a valid U.S. Passport or NYS Enhanced Driver's License (EDL) is required for border crossings by land and sea between the U.S., Canada, Mexico, Bermuda and the Caribbean. If traveling by air anywhere outside of the U.S., a valid U.S. Passport is required. Non U.S. citizens must have appropriate documents when leaving and returning to the United States. Please refer to www.travel.state.gov for questions and up to date information.
CHANGES MADE TO RESERVATIONS: If a change is made to your original reservation (including point of departure, number of passengers, meal choices, etc.), you MUST notify our office no later than 2 weeks prior to the trip's departure.
TAX AND TIPS: Your tour includes all necessary tips for bellman, doorman and dining room meals included in the tour and all related taxes unless otherwise mentioned. Tips for guides, program directors, drivers, etc., are not included in the tour price. If you wish, such appreciation should be extended on an individual basis and not as a group...off the motorcoach, Please. The question often comes up about tipping for the drivers and program directors. As a standard in the industry, it is recommended the gratuity be $2-$3 per person, per day. Of course, it goes without saying the amount of the gratuity should always reflect the quality of job performed.
ALCOHOL: Absolutely NO alcoholic beverages are permitted on the motorcoach. Yankee Trails reserves the right to search ALL coolers, backpacks, bags, containers, etc. prior to and at ANY time during one of our tours. Any person found with alcoholic beverages on board risks immediate removal from the motorcoach/tour...NO EXCEPTIONS. (see CANCELLATIONS for details regarding refunds)
RESPONSIBILITIES: The right is expressly reserved to cancel any tour due to lack of participation. Additionally, changes may be made therein, including substitution of accommodations and/or changes of itinerary or transportation. Yankee Trails acts only in the capacity of agent for transportation companies in all matters relating to transportation, whether by motorcoach, airplane, steamship, railroad, boat or any other means; and agent for travel service companies and other suppliers in all matters relating to arrangements or other tour components, such as hotel and/or motel accommodations, sight-seeing and related services, entertainment and other tour features. Yankee Trails because of its status as an agent and because it maintains no control over the personal equipment or operations of these travel service suppliers, does not assume any responsibility for and cannot be held liable for any personal injury, property damage or other loss, accident, delay, inconvenience or irregularity from whatever cause during a trip. Yankee Trails recommends travel insurance. No carrier furnishing transportation in connection with any tour shall have or incur any responsibility or liability to any tour patron except its liability as a common carrier.
PRICING: All prices subject to change without notice. Room occupancy changes are subject to price adjustment (per person rate increase or decrease). ie. A Double room to a Single room will increase the per person rate, and a Double room to a Triple room will decrease the per person rate.
GROUP TRAVEL: If you make reservations for more than one person, YOU are responsible for letting them know the policies of Yankee Trails. If you are traveling with other passengers please notify the office.
TRIPLE AND QUAD ACCOMMODATIONS: Will have two (2) double beds.
Cot policy is subject to individual hotel availability. Cots may incur an additional charge.
PARKING: Parking at all locations is at your own risk. Yankee Trails as well as each departure location cannot assume liability for loss or damaged personal property.
CRUISE EXPRESS PASSENGER INFORMATION:
All Cruise Express passengers should be aware of the following information when returning from the cruise pier:
1) Your return trip pick-up point is in the same immediate area where you arrived on the Cruise Express. This is the Passenger Arrival Area where all of the buses unload passengers going on the cruise. Do NOT go to the Departure area.
2) Please request the appropriate number, color or code for disembarkation that will get you off the ship (get off the ship at 9am in NYC / 9:30am in NJ) and to the customs and pick-up area so that you will be ready to board the bus when it arrives at the pier. There is plenty of time to enjoy your breakfast and leave the ship in a comfortable manner. We will leave the pier as soon as all are boarded. Please be on time
3) The Cruise Express will be in the terminal area between 10:30 and 11:30am, weather and traffic permitting. Please be flexible as the pier is very busy. We will not leave without you. However, you must call if you are delayed or have a problem getting off the ship.
4) Emergency Phone Numbers: If you have not given us a cell phone number, we can't call you but you can get information by calling the Office (Mon-Sat) - 1-800-822-2400 or the Bus Garage (Sunday Only) at 1-518-286-1800 (Wait for Option 7). Please use this number ONLY in cases of emergency. In case of extreme personal emergency (illness, left ship, injury, etc.) please call Office Monday-Friday, 8:30am-5pm or Saturday 9am-2pm.
NOTE: Gratuities for Drivers and Baggage Handlers are not included. Although the Cruise Express has tentatively scheduled pick-up and departure times, there are circumstances beyond our control that can cause unexpected delays. The Cruise Express will make every effort to provide that all passengers arrive and return within a reasonable time. However, unexpected delays can and do occur. If this happens, please patient and understanding as we resolve these issues with your safety and comfort as our main concern.