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• ONLINE BOOKINGS: Please note that online bookings, in most cases*, may be made up to 24 hours

prior to departure (subject to availability). If after reviewing the online information about a

particular tour, you still have questions, please contact our office during regular business hours

at 518-286- 2400 (*we reserve the right to adjust online availability without notice).

Bookings WITH Tour Protection Plan

 

• Cancellations: Passengers that have purchased the plan will be GUARANTEED a FULL REFUND (less

insurance fee) when canceling MORE THAN FOUR (4) Full BUSINESS DAYS prior to departure, regardless

of your reason. If cancellation becomes necessary, simply contact our office by phone during

REGULAR BUSINESS HOURS (NO E-MAILS, TEXTS or Messages) and a FULL REFUND will be granted.

Cancellations received WITHIN FOUR (4) business days of departure will result in a FULL CREDIT ONLY

less insurance fee).

 

• Passengers that have NOT purchased the plan will be GUARANTEED a FULL REFUND when canceling MORE

THAN 30 DAYS prior to departure, regardless of your reason. If cancellation becomes necessary,

simply contact our office by phone during REGULAR BUSINESS HOURS (NO E- MAILS, TEXTS or Messages)

and a FULL REFUND will be granted with the exception of *ticketed events. Cancellations received

WITHIN 30 days of departure are non-refundable.

*Ticketed events such as but not limited to sporting events, concerts, Radio City, Broadway Plays,

ARE NEVER refundable. Once the ticket has been

purchased, the purchaser owns the package.

 

• Event cancellations, postponement and other event changes: If an event is canceled and not

rescheduled, Yankee Trails will remove the event and

any listings related to the event from our site and inform you about the cancellation with further

instructions. Postponement of event: If an event is postponed, refunds will not be issued for

postponed events, unless they are ultimately canceled as stated above. Other event changes: Yankee

Trails is not responsible for partial performances, venue, line-up or time changes. No refunds will

be issued in these instances. The insurance plan does NOT cover accidents or medical emergency

costs while on our tours, or tour cost increases due to roommate cancellations. If it becomes

necessary to cancel your reservation while on one of our tours, a refund or credit will NOT be

issued by Yankee Trails. It also does NOT apply to any rail, air or cruise travel packages. Please

ask about separate insurance plans for these

packages.

 

Upon making your reservation(s), you will be asked whether or not you would like to purchase the

insurance. If you decline, a note will be made in your account stating that you have chosen not to

participate in our Tour Protection plan. The tour protection may NOT be purchased SEPARATELY less

than 30 days prior to departure. *Excludes ticketed events.

 

• SEATING: In fairness to all, seating is on a first-come, first-serve basis. There are NO RESERVED

SEATS with the exception of Turning Stone. Passengers may not save seats for passengers boarding at

a different location.

 

• On multi-day tours, seats may be rotated in accordance with a plan announced by the Escort. If

you require 2 seats, there will be an additional charge (please call for details). In order to

insure traveling with your companion(s) on the same motorcoach, it is recommended that you board at

the same departure point. If not, there is a possibility that you may be on separate coaches.

 

• DISABILITIES & ASSISTANCE: It is illegal to discriminate on the basis of disability. In

accordance with federal regulations we are required to provide

accessible transportation to individuals with disabilities. Please contact our office at

518-286-2400 at least 48 hours prior to your trip to provide us with information about your

specific assistance needs. If you feel that your rights as a person with a disability under the

Americans with Disability Act (ADA) were violated and would like to file a formal complaint, please

send a written statement to either:

Yankee Trails, Inc., Attn.: Stephen Tobin, President, 569 Third Avenue Extension, Rensselaer, NY

12144 (518-286-2400) or Office of Attorney General, 120 Broadway, 23rd Floor, New York, NY

10271-0332 (212-416-8250) www. ag.ny.gov

 

• SMOKING: In accordance with the law and in the interest of the health and comfort of our

passengers, there is no smoking on board the coach.

 

• BAGGAGE: Each passenger may bring one large piece of luggage for storage in the luggage

compartment of the bus and one small carry-on bag stored in the overhead racks on the bus. While

every effort will be made to handle your baggage and personal belongings carefully, Yankee Trails

cannot assume liability for loss or damaged property. Bags cannot exceed over 50 pounds.

 

• TRAVELING OUT OF THE COUNTRY: As of June 1, 2009 a valid U.S. Passport or NYS Enhanced Driver’s

License (EDL) is required for border crossings by land and sea between the U.S., Canada, Mexico,

Bermuda and the Caribbean. If traveling by air anywhere outside of the U.S., a valid U.S. Passport

is required. Non U.S. citizens must have appropriate documents when leaving and returning to the

United States. Please refer to www.travel.state.gov for questions and up to date information.

 

• CHANGES MADE TO RESERVATIONS: If a change is made to your original reservation (including point

of departure, number of passengers, meal choices, etc.), you MUST notify our office no later than 2

weeks prior to the trip’s departure.

 

• TAX AND TIPS: Your tour includes all necessary tips for bellman, doorman and dining room meals

included in the tour and all related taxes unless otherwise mentioned. Tips for guides, Program

Directors, drivers, etc., are not included in the tour price. If you wish, such appreciation should be extended on an individual

basis and not as a group. The question often comes up about tipping for the drivers and Program

Directors. As a standard in the industry, it is recommended the gratuity be $4-$6 per person, per

day. Of course, it goes without saying the amount of the gratuity should always reflect the quality

of job performed.

 

• ALCOHOL: Absolutely NO alcoholic beverages are permitted on the motorcoach. Yankee Trails

reserves the right to search ALL coolers, backpacks, bags, containers, etc. prior to and at ANY

time during one of our tours. Any person found with alcoholic beverages on board risks immediate

removal from the motorcoach/tour...NO EXCEPTIONS. (see CANCELLATIONS for details regarding refunds)

 

• TOUR CANCELATIONS: Yankee Trails reserves the right to cancel or reschedule any tour departure

for any reason, including but not limited to, insufficient demand or unforeseeable circumstances.

If a tour is canceled prior to departure, Yankee Trails only responsibility will be to refund the

amount received for the reservation.

 

• RESPONSIBILITIES: If vehicle is not equipped with lavatory, stops may be made to accommodate

passengers and/or driver. Yankee Trails acts only in the capacity of agent for transportation

companies in all matters relating to transportation, whether by motorcoach, airplane, steamship,

railroad, boat or any other means; and agent for travel service companies and other suppliers in

all matters relating to arrangements or other tour components, such as hotel and/or motel

accommodations, sight-seeing and related services, entertainment and other tour features. Yankee

Trails because of its status as an agent and because it maintains no control over the personal

equipment or operations of these travel service suppliers, does not assume any responsibility for

and cannot be held liable for any personal injury, property damage or other loss, accident, delay,

inconvenience or irregularity from whatever cause during a trip. Yankee Trails recommends travel

insurance. No carrier furnishing transportation in connection with any tour shall have or incur any

responsibility or liability to any tour patron except its liability as a common carrier.

 

• PRICING: All prices subject to change without notice. Room occupancy changes are subject to price

adjustment (per person rate increase or decrease). ie. A Double room to a Single room will increase

the per person rate, and a Double room to a Triple room will decrease the per person rate.

 

• GROUP TRAVEL: If you make reservations for more than one person, YOU are responsible for letting

them know the policies of Yankee Trails. If you are traveling with other passengers please notify

the office.

 

• TRIPLE AND QUAD ACCOMMODATIONS: Will have two (2) double beds. Cot policy is subject to

individual hotel availability. Cots may incur an additional charge.

 

• PARKING: Parking at all locations is at your own risk. Yankee Trails as well as each departure

location cannot assume liability for loss or damaged personal property. There is NO TRIPLE PARKING

at the Yankee Trails Rensselaer location. Towing will be at the owner’s expense.

 

• Adminstration FEE: Yankee Trails reserves the right to add an adminstration fee to any tour.

FULL REFUND ISSUED WITH CANCELLATION:

Monday prior to departure Monday prior to departure Tuesday prior to departure Wednesday prior to

departure Thursday prior to departure Friday prior to departure Monday prior to departure

 

Rev. 8/28/23 ed

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